Maximize call efficiency and effectiveness
Enabling next-level customer service
Get a Deeper Understanding of Every Conversation with Call Grading
Our call grading feature provides you with a grade and an explanation for every processed call. By analyzing the tone and content of your calls, you can quickly gauge customer satisfaction and agent performance.
- Objective insights into call quality and agent performance
- Streamline your quality assurance process
- Boost team performance based on call grades
How it works
The call grading feature analyzes the nuances of each conversation to provide a clear, objective assessment. This allows you to move beyond subjective listening and get right to what matters most.
Objective Scoring
Each call is assigned a grade to provide an at-a-glance overview of the conversation’s tone and effectiveness. This removes the guesswork from quality assurance.
Automated Insights
With call grading, you no longer have to manually review every single call. The system automatically highlights the conversations that need your attention, saving you valuable time.
Automated Logging & Compliance
Beyond the grade, the system provides a detailed explanation of the call grading, helping you understand the context behind the rating.
This gives you a comprehensive overview, not just a number. We’ve also built in automations that allow you to take immediate action based on a call’s grade.
For instance, you can automatically send low-scoring calls to a manager for review, use high-scoring calls to optimize Google Ads campaigns, or trigger custom actions using Zapier.
Call Tracking